Terms of Service
Last updated: 6 September 2026
These Terms of Service ("Terms") govern your access to and use of Salon Spa Sites, including https://salonspasites.com, related subdomains used for accounts or checkout, and the website-builder product offered there (collectively, the "Product").
The Product is operated by X Enterprises, LLC, a Washington limited liability company ("X Enterprises," "we," "us," or "our"). Salon Spa Sites is a DBA of X Enterprises, LLC, 18122 3rd Dr SE, Bothell, WA 98012.
These Terms are Product Terms of Service. They apply when you browse the marketing pages, start a trial, check out, create or use an account, build or publish a customer site, or otherwise use the Product. They are not limited to a marketing-only Site Terms of Use.
Please read these Terms carefully. They include a disclaimer of warranties, a limitation of liability, and, in the Dispute Resolution section, a binding arbitration provision and a class-action waiver that affect your legal rights. By accessing or using the Product, creating an account, starting a trial, or completing checkout, you agree to these Terms.
Acceptance
By accessing or using the Product, you agree to these Terms and to our Privacy Policy (/privacy/) and Cookie Policy (/cookies/), which are incorporated by reference. If you do not agree, do not use the Product.
Eligibility; business use
You must be at least 18 years old and able to form a binding contract to use the Product. The Product is intended for salons, spas, beauty professionals, and similar businesses. If you use the Product on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.
We do not knowingly permit anyone under 18 to use the Product.
What the Product is
Salon Spa Sites is a website builder for salons, spas, and beauty professionals. Marketing pages describe templates made for salons, a site editor, integrated booking and scheduling tools, mobile-responsive customer sites, and related features. Plan pages describe Basic, Standard, and Premium tiers, monthly or yearly billing, a 14-day free trial, and related support levels.
Some surfaces advertised on the marketing host (including account login / signup on the app host) may be temporarily unavailable while a deployment is repaired. Temporary unavailability does not change these Terms. It also does not create a promise that every marketed feature is online at every moment.
We may add, change, suspend, or discontinue any part of the Product at any time. If we make a material change to a paid feature you already use, we will provide notice as described in Changes below where notice is required.
Accounts and registration
Some Product features require an account. Where registration is offered, you agree to provide accurate information and to keep it current. You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Notify us promptly using a contact method published in Contact if you suspect unauthorized use.
We may refuse registration, reclaim usernames, or require verification. We may suspend or terminate accounts as described below.
Subscriptions, trials, checkout, and payment
Plans and pricing
Paid plans and prices are shown on the Product pricing pages and at checkout. Marketing pages currently describe Basic, Standard, and Premium plans with monthly prices and a monthly / yearly option. The price and plan details presented at checkout control if they differ from marketing copy.
Trials
Where a free trial is offered, the trial length and conditions are disclosed at signup or checkout. Marketing FAQ copy currently describes a 14-day free trial and states that no credit card is required for that trial. If a trial later requires a payment method, that requirement will be shown before you start. Unless we clearly say otherwise at signup, a trial that collects a payment method may convert to a paid subscription when the trial ends if you do not cancel.
Checkout and payment processing
Paid checkout on the Product currently uses Stripe Checkout on a checkout host we operate for Salon Spa Sites. Payment card details are collected and processed by Stripe, Inc. and its affiliates ("Stripe"). We do not store full payment card numbers on the marketing host. Stripe's terms and privacy notice also apply to the payment flow.
By starting a paid plan, you authorize recurring charges for the billing period you select until you cancel.
Renewal, cancellation, and refunds
Subscriptions renew at the end of each billing period at the then-current rate unless you cancel. Cancel through the account settings we provide, through the cancellation path Stripe or checkout provides, or by contacting us through a published Contact channel. Cancellation takes effect at the end of the current billing period unless we say otherwise at cancel time. You retain paid access until that period ends.
Marketing FAQ copy currently describes a 14-day money-back guarantee. Where that guarantee is offered at purchase, contact us within that window using a published Contact channel. Refunds outside a stated guarantee are evaluated case by case and are at our discretion, except where a refund is required by law.
Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes other than taxes on our income.
Failed payments
If a payment fails, we or Stripe may retry. After repeated failures, we may suspend or downgrade access until payment succeeds.
Your sites, content, and Customer Data
Your content
You retain rights to the content, branding, images, text, services menus, and other materials you upload or create with the Product ("Your Content"), and to the customer websites you publish through the Product ("Customer Sites").
You grant us a limited, non-exclusive license to host, store, process, transmit, display, back up, and otherwise use Your Content and Customer Sites only as needed to provide, secure, support, and improve the Product, and as described in the Privacy Policy (/privacy/).
Your clients and end users
If you use booking, client management, messaging, or similar features, you may submit information about your own clients and site visitors ("Customer Data"). Between you and us, you are responsible for Customer Data and for providing any notices and obtaining any consents required for your business. We process Customer Data to provide the Product to you. If you need a signed Data Processing Agreement for your jurisdiction or customer contracts, request it by mail at the address in Contact.
Responsibility for Customer Sites
You are responsible for your Customer Sites, Your Content, and your offers to your clients, including service descriptions, pricing, bookings, cancellations, and compliance with laws that apply to your salon or spa business. We are not your lawyer, booker of record, or insurer. We do not guarantee appointments, revenue, search ranking, or client results.
Acceptable use
You agree that you will not, and will not attempt to:
- use the Product for any unlawful, fraudulent, or harmful purpose, or in violation of these Terms;
- upload or publish content that is illegal, infringing, defamatory, harassing, or that violates another person's rights;
- use the Product to send spam or unlawful commercial messages;
- copy, scrape, harvest, or commercially exploit the Product or other users' content except as allowed by features we provide;
- probe, scan, or attack the Product, or introduce malware;
- bypass usage limits, security, or access controls;
- resell, sublicense, or timeshare the Product except as we expressly allow;
- use the Product to build a competing website builder by unauthorized scraping or reverse engineering, except to the extent applicable law forbids that restriction; or
- misrepresent your identity or affiliation.
We may remove content, suspend Customer Sites, or suspend or terminate accounts for violations, risk, nonpayment, or to protect the Product and others.
Intellectual property
Except for Your Content, Customer Data, and third-party materials, the Product, including software, design, templates we provide, and branding, is owned by or licensed to X Enterprises and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Product during your subscription or trial for your internal business purposes.
"Salon Spa Sites," "X Enterprises," and related logos and brand features are our trademarks or DBA marks. Other names and marks are the property of their owners and are used for identification. Use of a third-party name does not imply endorsement unless we say so.
Templates and theme materials we provide are licensed for use with the Product to build your Customer Sites. They are not a transfer of ownership, and you may not resell our templates as standalone template packs.
Third-party services
The Product may link to or integrate third-party services, including Stripe Checkout, hosting providers, font or image CDNs, newsletter tools, and feedback widgets. Third-party services are subject to their own terms. We are not responsible for third-party outages or policies.
Copyright complaints
If you believe content on the Product infringes your copyright, send a notice with the information required under 17 U.S.C. section 512(c)(3) by mail to X Enterprises, LLC, 18122 3rd Dr SE, Bothell, WA 98012. X Enterprises, LLC designated agent is registered with the U.S. Copyright Office (Registration No. DMCA-1077248). We may remove material claimed to be infringing and may stop repeat infringers from using the Product.
Disclaimer of warranties
THE PRODUCT AND ALL CONTENT, TEMPLATES, BOOKING TOOLS, AND FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PRODUCT WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY CONTENT OR BOOKING WILL BE ACCURATE OR COMPLETE, THAT CUSTOMER SITES WILL ACHIEVE ANY PARTICULAR RESULT, OR THAT THE PRODUCT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL X ENTERPRISES OR ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BOOKINGS, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PRODUCT OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US FOR THE PRODUCT IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
Indemnification
To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless X Enterprises and its members, managers, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys fees) arising out of or relating to your use of the Product, your Customer Sites, Your Content, Customer Data, your salon or spa services, your violation of these Terms, or your violation of any rights of a third party.
Dispute Resolution; Binding Arbitration; Class-Action Waiver
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before starting any arbitration or proceeding, you agree to first write to X Enterprises, LLC, 18122 3rd Dr SE, Bothell, WA 98012 and attempt in good faith to resolve the dispute informally for at least 30 days.
Binding arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to the Product or these Terms will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, rather than in court, and will be seated in the State of Washington (or conducted remotely, as the rules permit).
Class-action waiver. To the maximum extent permitted by applicable law, you and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.
Opt-out. You may opt out of this arbitration and class-action waiver provision by sending written notice to X Enterprises, LLC, 18122 3rd Dr SE, Bothell, WA 98012 within 30 days of first accepting these Terms, stating your name and your intent to opt out. Opting out will not affect any other provision of these Terms.
If this Dispute Resolution section is found unenforceable in whole or in part, the remainder will apply, and any claims not subject to arbitration will be resolved in the courts identified below.
Governing law and venue
These Terms and any dispute arising out of or relating to them or the Product are governed by the laws of the State of Washington, United States, without regard to its conflict-of-laws rules. Subject to the Dispute Resolution section, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Washington for any matter not subject to arbitration, and you waive any objection to such venue. The Product is operated from the United States and is intended primarily for users located in the United States. If you access it from elsewhere, you do so on your own initiative and are responsible for compliance with your local laws.
Changes
We may update these Terms from time to time. Any changes will be posted on this page with a revised "Last updated" date. For material changes that affect paid subscribers, we will provide additional notice where required by law (for example, by email to an account email we have on file, or by an in-product notice). Your continued use of the Product after changes take effect is your acceptance of the revised Terms.
Miscellaneous
These Terms, together with the policies incorporated by reference, are the entire agreement between you and us regarding the Product. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our prior written consent. We may assign them. Section headings are for convenience only.
Contact
Questions about these Terms may be sent by mail to X Enterprises, LLC, 18122 3rd Dr SE, Bothell, WA 98012.
Published Product channels on this host today also include the Support phone +1 (479) 777-4837 and the Pilot email tim@salonspasites.com. Publishing a street address, phone number, or email is not a promise of a staffed office or a fixed reply time.
Salon Spa Sites is a DBA of X Enterprises, LLC, 18122 3rd Dr SE, Bothell, WA 98012.
